ESSENTIAL REQUIREMENTS:

Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons.
Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:
Confirmation of Aboriginality form
or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

The Aboriginal Client Service Officer provides a broad range of applicant management services and advice to clients including those with complex support needs, advocates with stakeholders across the access service stream and within the community.
The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.

WHAT YOU’LL DO

You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.
You will be working across a range of Housing programs, policies, and systems to maximise efficiency and service delivery outcomes as well as providing coaching and support to team members.

Working collaboratively with other Client Service Officers, Housing Managers and Team Leaders, including internal and external service providers, you may even assist in developing innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the district.

• A commitment to a culture of teamwork, excellence, and continuous improvement.
• Client service skills with an empathic approach to clients.
• A strong commitment to customer service.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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