THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

This is a rewarding opportunity to create meaningful outcomes for Aboriginal and Torres Strait Islander clients with complex housing and support needs.
As an Aboriginal Senior Client service Officer, you will provide tailored advice and support across tenancy, housing and property management services. You’ll work collaboratively with client’s, internal staff and external providers to ensure culturally responsive and effective service delivery.
You will be part of a community focused team, working to support stronger, more inclusive housing outcomes and improved pathways for sustainable living.

WHAT YOU’LL DO

• Provide advice to Aboriginal and Torres Strait Islander clients and their advocates to navigate complex housing needs.
• Deliver support in line with eligibility, client’s needs, and relevant legislation, policy and procedures.
• Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
• Resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent Housing NSW at the NCAT.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs
• Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
• Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:

• Tell us a time when you managed a complex situation that required you to involve a stakeholder to deliver an outcome
• Tell me about a time where you had to manage multiple deadlines. How did you do it and what systems or strategies did you use to ensure all tasks were complete