KEY SKILLS AND EXPERIENCE:

• Undergraduate degree in a related field or the equivalent combination of education and experience;
• Experience with academic advising in a post-secondary environment.
• Knowledge of academic advising, including advising models, theories, and techniques, and counselling theories;
• Understanding of the undergraduate course calendar, course offerings, prerequisites, and class scheduling for the Department/Faculty;
• Knowledge of University regulations, policies, strategic initiatives, programs, services

and systems;

• Understanding of the Freedom of Information and Protection of Privacy Act;
• Knowledge of computer software and systems including MS Office and competency with spreadsheets, word processing, database applications, CRMs, email and web applications;
• Proven event planning and presentation skills.
• Strong active listening, verbal, written, and interpersonal skills;
• Ability to coach, mentor, and motivate students;
• Demonstrates patience, empathy and understanding with the ability to communicate sensitive information tactfully and diplomatically;
• Excellent creative problem solving, organizational and multi-tasking skills;
• Ability to interpret and apply University and program rules and regulations, the Faculty Handbook, course calendar and other governance documents;

PREFERRED OR ASSET SKILLS:

• Degree from within a relevant program preferred;
• Having experienced a non-linear path or challenging experience with academics.

The Academic Advisor will:

• Perform student academic advising for undergraduate students in the assigned programs by informing current, transfer, international and prospective students, as well as students minoring in the program, regarding all Faculty programs and services;
• Create student program plans, including course selection and program/Faculty/University requirements;
• Inform students about prerequisite requirements and course restrictions and introducing them to the advising services available to them;
• Respond to inquiries (all forms of service I.e. e-mail, telephone, in-person, live chat);
• Manage advising appointments, both virtually and in-person, opening appointment times and tracking student requests and inquiries;
• Monitor the progress of students at risk academically, provide guidance on resources and make referrals to increase the likelihood of student success;
• Perform degree audits and program adjudication at required times, making decisions and/or seeking approvals;
• Maintain strong knowledge of academic calendar, academic regulations, Faculty Handbook and other policies, timelines and important dates as needed.
• Participate in classroom presentations and orientation, sessions and/or workshops to support student success as related to advising;
• Attend student recruitment events including the Ontario Universities’ Fair, Fall Preview Day, Spring Open House and others as needed representing the assigned programs/Faculty and/or office;
• Monitor effectiveness of academic advising support provided and identify opportunities for improvement.
• Liaise as necessary with a variety of individuals including, Department Chairs, Administrative Assistants, the Office of the Registrar & Enrolment Services, Co-op, career & Experiential Education (including Goodman Career when necessary), Student Wellness and Accessibility Services, Human Rights & Equity, and other Academic Advisors

Reporting to the Supervisor of Academic Advising, the Academic Advisor is responsible for providing high quality advising on academic program requirements and monitoring academic progress of students in the assigned undergraduate programs including potential domestic students, transfer students, international students, exchange students (when necessary), students doing a minor in the program as well as students looking to change their major. The Academic Advisor is also responsible for conducting degree audits, coordinating Letter of Permission applications and transfer credits, supporting events, recruitment initiatives, and supporting readmissions, and adjudicating and monitoring the registration system. Staying current on effective approaches to working across diverse populations is an aspect of the role.

The Academic Advisor will:

• Perform student academic advising for undergraduate students in the assigned programs by informing current, transfer, international and prospective students, as well as students minoring in the program, regarding all Faculty programs and services;
• Create student program plans, including course selection and program/Faculty/University requirements;
• Inform students about prerequisite requirements and course restrictions and introducing them to the advising services available to them;
• Respond to inquiries (all forms of service I.e. e-mail, telephone, in-person, live chat);
• Manage advising appointments, both virtually and in-person, opening appointment times and tracking student requests and inquiries;
• Monitor the progress of students at risk academically, provide guidance on resources and make referrals to increase the likelihood of student success;
• Perform degree audits and program adjudication at required times, making decisions and/or seeking approvals;
• Maintain strong knowledge of academic calendar, academic regulations, Faculty Handbook and other policies, timelines and important dates as needed.
• Participate in classroom presentations and orientation, sessions and/or workshops to support student success as related to advising;
• Attend student recruitment events including the Ontario Universities’ Fair, Fall Preview Day, Spring Open House and others as needed representing the assigned programs/Faculty and/or office;
• Monitor effectiveness of academic advising support provided and identify opportunities for improvement.
• Liaise as necessary with a variety of individuals including, Department Chairs, Administrative Assistants, the Office of the Registrar & Enrolment Services, Co-op, career & Experiential Education (including Goodman Career when necessary), Student Wellness and Accessibility Services, Human Rights & Equity, and other Academic Advisors;