MINIMUM QUALIFICATIONS

• Master’s degree required in education, counseling, college student personnel, psychology, or closely related field. Any and all degrees must be from a regionally accredited institution of higher education.
• Three (3) years full-time academic advising experience (in the last five (5) to seven (7) years) at an institution of higher education required.
• Demonstrated commitment to student-centeredness.
• Excellent communication skills and interpersonal skills that include approachability and good listening skills.
• Demonstrated knowledge of academic advising principles, policies, and practices, especially as applied to higher education.
• Established knowledge of student developmental theory and ability to effectively guide students toward setting and reaching goals.
• Possess the ability to disseminate accurate information, to give appropriate guidance, and to be knowledgeable about college and degree requirements.
• Ability to work collaboratively with colleagues and demonstrated interpersonal skills.
• Knowledge of FERPA privacy regulations and the ability to handle confidential information.
• Ability to work both independently as well as collaboratively.
• Ability to work varied hours, including evenings, weekends, and travel to regional campus locations.
• Demonstrated proficiency using Microsoft Word and Excel.
• Demonstrated ability to exercise good judgment and sound decision-making.
• Ability to maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, linguistic, ideological, and ethnic background.

PREFERRED QUALIFICATIONS

• More than three (3) years of academic advising experience preferred.
• In-depth knowledge and experience with applying retention strategies for student success.
• Understanding of, and experience with, technological advising tools, such as Starfish Retention system, electronic degree audits, communication tools, etc.
• Established knowledge of how and when to appropriately guide students to additional campus resources that are needed.
• Ability to work in a fast-paced work environment.
• Community college experience.
• Demonstrated experience teaching diverse student populations and addressing equity gaps.
• Demonstrated experience teaching within a community college.
• Bilingual or other language proficiency.

• Provide extensive and proactive academic advising to a caseload of students utilizing both individual and group formats via in-person and virtual delivery systems.
• Review and interpretation of placement and other standardized test scores, courses prerequisites, explains development course sequencing and recommends appropriate courses for students intended plan of study.
• Lead and facilitate New Student Registration Events for first-time college students.
• Stay abreast of changing institutional information including admissions requirements, new programs, course changes, deadlines, important dates, costs, updates in college-wide initiatives, transfer requirements, and state and federal mandates.
• Recommend appropriate courses and course load based upon students’ abilities, personal obligations, and career goals.
• Utilize the Starfish Retention system to assess progress of students. Follow-up with students and faculty on Early Alert warnings.
• Employ technology-enabled advising tools, such as, electronic degree audits, educational plans, and communication tools.
• Responsible for case management of assigned students in which a meaningful rapport is developed. Conducts proactive outreach and monitors assigned students’ progress toward completing their educational goals.
• Maintain regular communication with students via email, phone, and social media outlets.
• Understand the institutions interpretation of FERPA rules for the student release of information to faculty, parents, and students.
• Stay current in professional knowledge of advising theory, current literature, and best practices in academic advising and building information technology skills to enhance work performance.
• Implement new advising initiatives related to the Guided Pathways model.
• Connect students to appropriate resources, support services, and educational experiences. This may include, but is not exclusive to: Learning, Labs, Counseling, International Student Services, Financial Aid, Center on Disability, Veteran Affairs, and Student Life.
• Advocate for students, when appropriate, with faculty and other on- and off-campus offices.
• Serve as a liaison and foster intentional relationships with other advisors, offices, departments, and other colleges and universities.
• Facilitate and/or participate in ongoing advisor training for faculty.
• Engage in assessment processes to conduct assessment of academic advising services and use results to enhance services; participate in College-wide assessment projects of academic advising services.
• Evaluate and determine the transfer of credits; research course descriptions to determine transferability.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
• Develop advising materials and presentations to support individual and group student sessions. Performs classroom presentations and implements advising/transfer/career research exercises for classroom groups.
• Deliver quality customer service to both internal and external constituencies in a professional, helpful, and courteous manner.