JOB SUMMARY:

The Academic Advisor is responsible for supporting undergraduate programs by providing individual student or group advising on academic, career-related issues, programs and curriculum; assisting student in obtaining desired academic outcomes.

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree.
• 2 plus years’ experience in advising/counseling students in higher education or related field, including identifying students who are struggling academically.

PREFERRED EDUCATION & EXPERIENCE:

• Master’s degree and 3 years of experience in higher education.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge to teach study skills and time management techniques.
• Knowledge of curriculum and degree requirements.
• Knowledge of university programs.
• Knowledge of customer service techniques.
• Knowledge to establish and maintain databases.
• Skill in the use of Microsoft Office to include Word, Excel and Outlook.
• Skill in the use of PeopleSoft or equivalent data records systems.
• Skill in effective written and verbal communications.
• Ability to interact with students.
• Ability to manage multiple projects and meet deadlines.
• Ability to work collaboratively with team members.

PHYSICAL REQUIREMENTS (WITH OR WITHOUT ACCOMMODATIONS):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face- to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 10 lbs.

1. Provides academic advising services to undergraduate students by conducting individual and group counseling/advising sessions.
2. Determines nature of student’s situation by responding to inquiries; interviewing students, auditing student records.
3. Recommends a course of action by advising students on progress toward degree completion; ensuring requirements are met; providing alternate strategies for “at risk” students and monitoring progress.
4. Monitors planned actions by periodic follow up; receiving, processing and maintaining required documents; maintain databases; providing reports; analyzing information.
5. Supports academic programs by providing student skills techniques, time management and related academic information to students; evaluating students’ academic abilities and skills; assisting students in developing academic plans.
6. Supports department programs by planning and implementing new student’s orientation programs and advising activities; developing materials to enhance programs and services.
7. Engages with parents of current and prospective students.
8. Coordinates advising functions by serving as a liaison between students’ faculty; and academic department and other campus services.
9. Collaborates with the Center for Academic Services to ensure that other academic departments are up to date on Neeley programs, and curriculum revisions.
10. Performs other related duties as assigned.