POSITION DESCRIPTION

The Academic Planning Assistant is responsible for the administrative support functions as they relate to the delivery of all academic programs within the assigned portfolio. The incumbent is accountable for compiling, reviewing, and presenting accurate information related to the functions of academic planning, and other related administrative processes. The incumbent acts as a resource for Associate Dean(s), Program Coordinator(s), faculty and staff on academic policies and procedures and school or campus-based practices related to Academic Operations. The incumbent will report, receive guidance, and take direction from the Manager of Academic Operations and work effectively in collaborating with members of the administrative team of the College as functional guidance may be provided from other managers.

QUALIFICATIONS

Education and Experience:

A minimum of 2-year diploma in Office Administration.

A minimum of 3 years of experience providing advanced administrative support in a computerized customer service environment (Human Resources or Payroll). Experience should include meeting multiple partners, competing deadlines, ensuring confidentiality, and providing exceptional client service in a high-volume service environment.

Other Required Qualifications:

• Must have the ability to coordinate several different projects at the same time which have both intertwined and stand-alone aspects.
• Must have good communication and collaboration skills as this position works with various departments within the college as well as faculty and other support staff.
• Analytical skills.
• Ability to be creative in developing solutions which are outside of normal protocol (i.e., alternate deliveries, cross departmental exchanges).
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