POSITION SPECIFICS

Penn State Great Valley in Malvern, PA is seeking a versatile and proactive Academic Program Coordinator to join our high-volume Academic Support Team. This dynamic role requires navigating a fast-paced environment while managing a wide range of responsibilities involving complex problem-solving and strategic multitasking. Reporting to the Director of Academic Operations, you will serve as a key point of contact for both students and faculty, driving coordination and communication across academic functions.

POSITION REQUIREMENTS:

• Excellent time management with the ability to prioritize, troubleshoot, and meet deadlines in a high-energy, multitasking environment
• Self-directed problem solving and the ability to carry out independent research when faced with challenges
• Strong proficiency in Microsoft 365 tools, including Word, Excel, Outlook, Teams, and SharePoint, with the ability to leverage them effectively in a collaborative and fast-moving office environment.
• Team-oriented mindset with outstanding interpersonal communication skills

PREFERRED SKILLS:

• Previous experience as an Academic Program Coordinator, Administrative Assistant, or similar role in a high-volume setting
• Advanced familiarity with Microsoft Office Suite, including Office 365, Teams, OneDrive, and SharePoint
• Experience working with student records databases or university systems
• Comfort with a range of office technologies and equipment

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

If filled as Academic Program Coordinator - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None If filled as Academic Program Coordinator - Senior Support, this position requires: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Serve as the primary contact for student inquiries and concerns, resolving issues with thoughtful and effective solutions
• Manage a high volume of emails, calls, and visitors with professionalism and accuracy
• Assist with student retention efforts that require strategic communication and monitoring
• Maintain digital student records, databases, reports, and internal communications with acute attention to detail
• Provide proactive and responsive support to faculty members, assisting with questions, course coordination, communications, and administrative needs
• Collaborate across departments and university units to ensure academic operations run smoothly
• Support admissions and enrollment activities within the Academic Divisions
• Contribute to special projects and administrative initiatives that evolve frequently
• Step in to support fellow team members during periods of peak activity, shifting priorities, or absence
• Facilitate planning and logistics for meetings, workshops, and retreats, including travel arrangements and accommodations
• Support faculty search and recruitment processes with precision and confidentiality

THIS ROLE IS IDEAL FOR SOMEONE ENERGIZED BY VARIETY, EAGER TO ENGAGE WITH STUDENTS AND FACULTY ON A DAILY BASIS, EQUIPPED WITH A SHARP EYE FOR DETAIL, AND THE AGILITY TO JUGGLE MULTIPLE PRIORITIES AND SOLVE PROBLEMS ON THE FLY. IT’S A BIG JOB—BUT ALSO A HIGHLY REWARDING ONE.

For full consideration, candidates must submit a cover letter and a resume. Review of applicant materials will begin immediately and continue until the position is filled.