Department: Registry
Location: Location: Role holder can be located in East London, West London, Manchester, Birmingham, or Leeds
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.

EXPERIENCE AND SKILLS REQUIRED:

• Higher Education experience
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• Good attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

DESIRABLE SKILLS AND EXPERIENCE:

• A can-do attitude with well-developed problem-solving skills
• Ability to use initiative and judgement to resolve matters.

WHAT THE ROLE INVOLVES:

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.