Academic Services Coordinator at University of Auckland

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

60500.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Stakeholder Management, Communication Skills, Organizational Skills, Administration, Oracle Service Cloud, Student Services Online

Industry

Higher Education

Description

Company Description Waipapa Taumata Rau | The University of Auckland The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. Job Description Te Whiwhinga mahi | The opportunity In Applications and Admissions, we work to support potential students to have an enjoyable first experience with us as an organisation. Our services are delivered in partnership with faculties and supported by customer service and process governance framework. We are on the lookout for an Admissions Services Coordinator. You will be hardworking, a team player with excellent organisational and communication skills, who can work well under pressure. You’ll support essential administrative services in Admissions for applicants to be admitted to the University with key responsibilities including processing associated documentation for University admission and maintaining records and applications pertaining to these tasks. You’ll be the first port of call for answering and assigning queries, communicating with applicants regarding their applications and build strong, trusting relationships with key stakeholders. This is a full-time, 37.5 hours per week role, on a fixed-term contract (parental leave cover) for 6 months. The salary range for this role is $55,300 – $60,500 per annum depending on experience and qualifications. For more detailed information on the role accountabilities and requirements, please review this position description. He kōrero mōu | About you You will have advanced customer and stakeholder service skills with demonstrated ability to deliver this type of service. You will be a fantastic communicator (writing) and able to exhibit interpersonal effectiveness through behaviours that influence others and inspire co-operation and achievement. You will have demonstrated skills and experience in administration, preferably within a University environment. You will have experience using Oracle Service Cloud (or equivalent CRM tool) and Student Services Online (or similar Student Management System). Please be aware, Our peak work period is between November and March, over this time, extended leave will not be feasible, please feel free to talk with us more during the recruitment process. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits. Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 12/10/2025 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Please note that we may close the advert earlier if we find a suitable candidate. Please reach out to Anne-Sophie Adelys - [email protected] for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. Additional Information To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa. The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz. Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Responsibilities

Support essential administrative services in Admissions for applicants to be admitted to the University. Process associated documentation for University admission and maintain records and applications.