Key Responsibilities

• Attend the weekly Learner Review Committee and bring up-to-date information on learners as assigned to inform decisions made regarding student statuses within the college. This includes academic standing and attendance.
• Maintain regular contact with assigned learners on the Learner Review Committee and follow the Learner Review Committee's process and guidelines.
• Identifies at-risk learners (attendance/academic) and adds to the Learner Review Committee ahead of weekly meetings.
• Oversees academic plans and offers direct support to students
• Facilitate student requests for additional academic support.
• Is responsible and accountable for the accuracy of student records in the student information management system (Salesforce) and student learning management system, including accurate and timely submission of academic learning plans and documentation according to established guidelines.
• Accurately and effectively communicates student feedback to internal and external departments.
• Interprets, monitors, and examines reports that pertain to academics, and instructor responsibilities and escalates concerns to the Manager.
• Respond to incoming Academic Support-related inquiries via shared email and ticketing system
• Assists with academic reviews to ensure readiness for practicum and graduation
• Attends faculty/staff meetings and training sessions.
• Participates proactively in performance appraisals.
• Supports active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum, and Career Services.
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