Academic Technology Support Specialist at St. Clair County Community College

Port Huron, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

48000.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LMS Support, Academic Technology, ADA Accessibility, Technical Documentation, Customer Service, Training Preparation, Multimedia Tools, Web-based Applications, Interpersonal Communication, Organizational Skills, Database Management, Word Processing

Industry

Machinery Manufacturing

Description

Academic Technology Support Specialist ---------------------------------------- Terms of Employment: Full Time, 52 Weeks. Minimum 37.5 hours per week, hours vary and may include evenings and additional weekend hours as determined by the college. Compensation: $45,000 - $48,000 based on education and experience. Classification: Career Plan. FLSA Status: Salary/Non-Exempt. Application Deadline: Open until the position is filled. Apply through the “Apply” link listed below or online at sc4.edu/careers. ---------------------------------------- Job Summary: The Academic Technology Support Specialist supports the College’s learning management system (LMS), academic technology tools, online learning resources, and faculty/student support services. This position assists with routine LMS support, troubleshooting, documentation, training preparation, accessibility support, semester processes, and project tracking. Responsibilities: * Assist with day-to-day LMS support. Provide first-line support for routine LMS and academic technology questions. * Assist with creating, revising, and maintaining help resources, training materials, support pages, internal procedures, checklists, and documentation. * Support faculty use of College-supported academic technology tools that enhance teaching and learning. * Assist with ADA and Title II accessibility-related support by helping faculty use available tools, checklists, and resources; refer complex issues as appropriate. * Assist with communication to faculty and staff regarding LMS updates, academic technology tools, training opportunities, accessibility reminders, and related support topics. * Assist with testing, documenting, and communicating updates to LMS features, academic technology tools, and instructional support resources. * Perform other duties as assigned. Supervision Received: Reports directly to the Academic Technologies Director. Education/Experience: * Bachelor’s degree required. * Willing to consider candidates in the process of obtaining a bachelor’s degree. * One year of related work experience is preferred. Minimum Qualifications: * Proficiency in word processing, spreadsheeting, database management, electronic communication, and common productivity applications. * Experience using an LMS preferred. * Experience with multimedia tools, web-based applications, accessibility tools, video/podcasting tools, or academic technology support preferred. * Ability to provide excellent customer service and responsive support to faculty, staff, students, and administrators. * Strong interpersonal, written, and verbal communication skills. * Strong organizational skills with the ability to track requests, follow procedures, manage multiple priorities, and meet deadlines. * Ability to create, edit, and maintain clear documentation, instructions, checklists, and support materials. * Excellent communication and interpersonal skills. * Ability to maintain confidentiality. * Ability to work well within a team. * High degree of computer literacy. * Commitment to providing outstanding customer service. * Available to work a flexible schedule, including evenings and weekends. For further information, contact SC4 Human Resources at hr@sc4.edu or call 810-989-5534.

Responsibilities

The specialist provides first-line support for the college's learning management system and academic technology tools. They are responsible for creating training materials, ensuring ADA accessibility, and communicating updates to faculty and students.