REACH BEYOND!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!
At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what’s right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

EDUCATION:

• Bachelor’s degree in information technology, or equivalent experience in AMOS application support roles.

EXPERIENCE:

• Minimum of 3-5 years of hands-on experience in supporting AMOS systems
• Showcasing proficiency in AMOS SQL report design is highly desirable.
• Proficiency in AMOS or similar aviation maintenance software, strong troubleshooting and problem-solving skills.
• Demonstrated ability to build strong relationships with internal and external stakeholders through excellent communication and interpersonal skills.
• Analytical thinker; detail- and process oriented.
• Self-motivated and results oriented with a focus on quality.
• Excellent listening, verbal and written communication, and presentation skills
• Excellent collaborative problem-solving skills with an ability to implement solutions.
• Ability to lead in a rapidly evolving and dynamic environment.
• Demonstrated team player with excellent interpersonal skills.

Demonstrated success in alignment with CHC Values:

• Accountability – Taking pride and ownership of our actions and results.
• Collaboration – Working together with transparency and trust to drive continuous improvement.
• Care – Cultivate a safe and sustainable environment for all.
• Integrity – Doing what’s right and fostering a culture of respect.
• Excellence - Focused on delivering quality services and setting industry standards.

ROLE SUMMARY

Join our dynamic team at CHC Helicopter as a Technical Support Analyst in the AMOS Competence Center. You will be instrumental in optimizing AMOS operations, providing expert support, and ensuring the software aligns with our business needs.

KEY RESPONSIBILITIES

Application Support: Be the go-to expert for AMOS users, offering hands-on support to resolve technical issues and address software queries.
System Optimization Innovation: Engage with IT and business teams to foster innovation and elevate systems, spearheading process enhancements for peak performance.
User Training: Develop and deliver training programs for end-users to ensure effective utilization of AMOS.
Documentation: Maintain comprehensive documentation of support processes, system configurations, and user guides.
Compliance: Ensure that the AMOS system complies with industry regulations and company policies.
Incident Management: Track and manage incidents and service requests, ensuring timely resolution and communication with stakeholders.

Collaboration: Liaise with software vendors, IT teams, and business units to coordinate system updates, upgrades, and patches.

• International travel as required (25%)
• In person facilitation of training required
• May perform other duties