Access Associate at TriHealth

Norwood, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Terminology, Microsoft Office, Problem Solving, Data Collection, Patient Safety, Scheduling, Communication, Team Support, Motivation, Diagnostic Testing, Typing, Independence, Cross-Training, Role Model, Accuracy, Productivity

Industry

Hospitals and Health Care

Description

Job Overview: Successful Access Associate - exceeds and maintains all department standards. Trains Access Associates and/or cross-trained for multiple Access areas (Scheduling, Pre-Registration, POV Registration, ED Registration, Outpatient Registration, Admitting and L&D Registration). Acts as a resource to Access Associates and supports Lead Access Coordinators. Able to estimate out of pocket expenses for patients or responsible for scheduling complex elective and urgent diagnostic tests requiring multiple physicians and/or department involvement. Job Requirements: Associate's Degree in Health Administration, Allied Health, Business (Required) Other Equivalent experience accepted in lieu of degree (Preferred) 1 - 2 years Customer Service Access Associate or equivalent experience (Required) Proficient in Microsoft Office Medical Terminology Certificate within first year of employment Knowledge of diagnostic testing Demonstrated ability to work independently and motivate others Typing at 35 wpm Job Responsibilities: Acts as a Trainer for Access Associates and/or cross-trained for multiple Access areas. Provides support for Lead Access Coordinator. Exceeds department standards in accuracy. Exceeds productivity standards. Is a role model for Following regulatory and departmental policies for collection of data, patient safety and point of service collections and the ability to estimate out-of-pocket expenses for patients. Is a role model for anticipating customer needs, problem solving, consistent and positive interactions with patients, physicians, nursing and co-workers and consistently follows scripting.Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Consistently Lifting

Responsibilities

The Access Associate acts as a trainer for other associates and provides support to the Lead Access Coordinator. They are responsible for exceeding department standards in accuracy and productivity while ensuring compliance with regulatory and departmental policies.