Access Control Staff I at Unity Health Care.

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

20.26

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Security Surveillance, Conflict De-escalation, Crowd Control, Facility Monitoring, Incident Reporting, Safety Compliance, Access Control, Professional Communication, Emergency Handling

Industry

Hospitals and Health Care

Description

JOB TITLE: Access Control FLSA: Non-Exempt REPORTS TO: Director of Facilities, Access Control & EVS INTRODUCTION Under the direction of the Director of Facilities, Access Control & EVS or designee, the overall role of Access Control is to act as an ambassador to create a welcoming, safe, and secure environment for all. The specific requirements of the position include: greeting and monitoring patients and visitors entering and exiting the health centers, monitoring patient/guest/staff safety, maintaining crowd control, preventing disruptions at health centers, securing restricted areas and promoting customer service. MAJOR DUTIES/ESSENTIAL FUNCTIONS Essential and other important responsibilities and duties may include, but are not limited to the following: * Greets and monitors patients and visitors entering and exiting building, while serving as an Access Ambassador directing patients and visitors to the appropriate area(s). * Screens and provides surveillance as necessary. * Maintains presence at entrances of buildings. * Monitors and inspects all areas to include restricted areas, outside building, and parking lots. * Ensures areas are clear and free from trash and debris. * Works collaboratively with Environmental Services to address safety and facility needs. * Monitors flow of traffic throughout facilities to provide assistance when and where needed. * Opens and closes the health centers daily; Unlocks doors 15 minutes prior to posted opening and locks doors at posted closing time. * Observes and reports suspicious behavior or activities in the interior and exterior of the facilities to designated staff/MPD. * Responsible for ensuring the completion of sign in sheets daily. * Handles concerns and refers patient complaints to the appropriate staff in a calm, courteous, and timely manner. * De-escalates conflict quickly in accordance with policies and if necessary, directs others to the appropriate leader. * Completes incidents or other reports daily * Provides special directions and/or information to patients/guest in regards to handicapped seating/access, procedures for lost and found articles, restroom locations, and specific health center information. * Keeps railings, walls, aisles, stairs, and other areas free of congestion and report any areas of safety concern. * Monitors for building policy adherence (i.e., smoking, food/beverage, cell phone use). * Checks facilities before, during, and after any events for concerns. * Monitors the safety and fire compliance of the facilities and reports concerns to the Unity Facility Maintenance Manager. * Serves as the safety officers for the respective health center. * Provides assistance at the health centers as requested. * Performs other duties as assigned. MINIMUM QUALIFICATIONS * High school diploma or equivalent. * Previous customer service experience in a related field. * Previous security related experience preferred. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Ability to read and follow verbal and written instructions. * Ability to interact with employees and the general public in a positive and professional manner. * Ability to provide instructions to patients/guest in regards to building policies in a professional manner. * Ability to stand for long periods of time, climb stairs, inspect the facility and handle emergency situations. * Ability to lift objects. * Ability to handle stressful situations for guest and personal safety. * Available to work days, evenings and weekend hours on occasion. SUPERVISORY CONTROLS The position reports to the Director of Facilities, Access Control & EVS. GUIDELINES The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures. PERSONAL CONTACTS This position requires contact with staff at all levels throughout the organization. There are also external organizational relationships that may be part of the work of this individual. PHYSICAL EFFORT AND WORK ENVIRONMENT * Occasional to frequent walking, standing, bending and carrying of light items such as books and paper is required. * See the ADA Physical Efforts Effort Checklist. RISKS The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results. The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Responsibilities

Acts as an ambassador to ensure a safe and welcoming environment by monitoring building access and directing visitors. Responsibilities include securing restricted areas, managing crowd control, and reporting suspicious activities.