About the Role
We are seeking a proactive and technically skilled Access Control Systems Support Engineer to join our dynamic team. This role is ideal for someone with a strong background in automotive systems, excellent communication skills, and a passion for supporting both software and hardware development in a fast-paced environment.

Key Responsibilities

• Provide hands-on support for internal development fleet vehicles and customer vehicles.
• Collaborate daily and weekly with validation engineers and suppliers to resolve issues.
• Diagnose and root cause software bugs and hardware issues using tools such as:

o Diagnostic Trouble Codes (DTCs)
o Data Identifier (DID) values
o Telemetry data via Grafana

o Vector tools (CANoe, CANalyzer)

• Support software and hardware development teams with troubleshooting and integration.
• Create and manage issue reports and track resolution progress.
• Participate in on-call rotations one weekend per month.
• Maintain strong relationships with suppliers and cross-functional teams.
• Actively contribute to team meetings and technical discussions.

Required Qualifications

• Experience with CAN bus and vehicle diagnostics.
• Strong customer service skills and ability to thrive in a fast-paced environment.
• Background in software and hardware development support.
• Familiarity with BLE, NFC, LF, and UWB technologies.
• Proven experience in automotive systems; EV experience is a plus.
• Prior experience working with suppliers and cross-functional engineering teams.
• Ability to work independently with an ownership mindset and active personality.

Preferred Qualifications

• Bachelor’s degree in Software Engineering, Mechanical Engineering, or Electrical Engineering.
• Strong communication and networking skills.
• Friendly, collaborative team player and fast learner.
• Experience supporting internal development fleets and customer-facing systems.

Job Types: Full-time, Contract
Pay: Up to $59.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Provide hands-on support for internal development fleet vehicles and customer vehicles.
• Collaborate daily and weekly with validation engineers and suppliers to resolve issues.
• Diagnose and root cause software bugs and hardware issues using tools such as