Access Control Technician at FlyLock Security Solutions - Oakland

Concord, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

45.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Access Control Systems, Video Systems, Door Hardware Installation, Troubleshooting, Programming, Cable Running, Customer Instruction, Project Leadership, Locksmithing, Technical Mindset, Record Keeping, Customer Relations, Site Visits, System Inspection, System Servicing, Add-ons Definition

Industry

Facilities Services

Description

Benefits: Dental insurance Free uniforms Health insurance Paid time off Vision insurance Job Title: Access Control Technician Reports To: General Manager or Franchise Owner Key Areas of Responsibility: The Access Control Technician position is an integral part of Flylock Security Solutions Oakland and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques. Requirements/Responsibilities Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades. Must be skilled in door hardware installation. Inspects, installs, and services all basic and complex commercial and residential access and video systems. Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc. Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations. Respond to customer questions and requests. Recommend corrective services to adjust customer complaints. Diffuses difficult and complex customer issues. Builds and maintains working relations with the sales staff. Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork. Performs site visits with sales consultants for existing or potential clients. Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service. Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork. Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors. Other duties as required by management. Nice to Have: Experience with systems mentioned below is useful but not all required. Access Control - Avigilon ACM, Brivo, OpenPath, ButterflyMX Credentials and Biometrics - HID, Aptiq, AWID, Suprema, BioConnect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES443/900 Long Range Readers, Object Detection CCTV - Avigilon, Eagle Eye Networks, Digital Watchdog Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE Networks - Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination Wireless- Ubiquiti, Firetide, Fluid Mesh Physical Requirements: Must be able to fluently understand, speak, and write English. Ability to push, pull, and lift at least 50 lbs. Ability to kneel, crouch and stoop. Ability to reach above and below the shoulders. Ability to use hands and fingers to grasp, twist, and pull. Ability to climb a ladder and work above ground. Withstand external weather conditions year-round.

Responsibilities

The Access Control Technician is responsible for inspecting, installing, and servicing basic and complex commercial and residential access and video systems, performing advanced troubleshooting and repair functions. This role also involves instructing customers, responding to service requests, defining add-on scopes, and acting as the onsite project lead overseeing other technicians.