• Permanent Full-Time positions
• Salary: $90,188 Base Salary + Super + NFP Salary Packaging
• Location: Lismore NSW 2480
• Make a meaningful difference to the lives of Australians in need
  Life at Mission Australia
  When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
  Your Opportunity
  Are you passionate about supporting people on their mental health recovery journey and making a genuine difference in your community?
  At Mission Australia, we believe in the power of empathy, connection, and purpose-driven support. As an Access Enabler in our Psychosocial Support Program (PSP), delivered in partnership with Healthy North Coast PHN. You will be part of a dedicated team helping individuals living with severe and persistent mental illness build stronger, more independent lives.
  This position will be based in Lismore, providing support to clients across the region.
  In this rewarding role, you’ll facilitate engaging, recovery-oriented activities and help clients navigate services, including assisting with access to the NDIS. Whether through group programs or one-on-one support, your work will contribute to each person’s unique journey toward stability, confidence, and well-being.
  This is your opportunity to bring empathy, initiative, and a genuine desire to make a difference, supporting people to rediscover hope and build a brighter future.

Your key responsibilities will be to:

• Build professional relationships with clients and their support networks.
• Record client information and notes in MA Connect.
• Develop and review client’s recovery and goal plans every three months.
• Conduct Kessler 10+ and Kessler 5 and RAS-DS assessments as required.
• Help clients access the NDIS, complete forms, gather evidence, and submit documentation.
• Engage with NDIA regional contacts to support client transitions.
• Transition clients not eligible for the NDIS to other services.
• Work with Program Manager, Peer Advocates, and team to maintain partnerships with stakeholders.
• Attend regional meetings to ensure integrated program delivery.
• Participate in quality and improvement initiatives.
• Help build staff NDIS knowledge and participate in knowledge-sharing practices.
• Provide reporting and information to PSP management.

Requirements for Success:

• Relevant tertiary qualifications in mental health or related field desirable
• Significant experience in mental health recovery-oriented services.
• Experience in facilitating multi-disciplinary coordinated planning.
• Experience working with individuals with psychosocial disability and supporting NDIS access.
• Strong interpersonal, negotiation, conflict resolution, and partnership-building skills.
• Excellent written and verbal communication, administrative, and technology skills.
• Proficient time management and adherence to recovery-oriented practices.
• Understanding of mental health service systems, policies, and legislation.
• Personal experience managing recovery from a mental health condition (lived experience) desirable.
• Understanding of Trauma-Informed Care principles.
• NSW Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax
• Free external, confidential counselling
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
talentattraction@missionaustralia.com.au
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at
Deadlycareers@missionaustralia.com.au

• Build professional relationships with clients and their support networks.
• Record client information and notes in MA Connect.
• Develop and review client’s recovery and goal plans every three months.
• Conduct Kessler 10+ and Kessler 5 and RAS-DS assessments as required.
• Help clients access the NDIS, complete forms, gather evidence, and submit documentation.
• Engage with NDIA regional contacts to support client transitions.
• Transition clients not eligible for the NDIS to other services.
• Work with Program Manager, Peer Advocates, and team to maintain partnerships with stakeholders.
• Attend regional meetings to ensure integrated program delivery.
• Participate in quality and improvement initiatives.
• Help build staff NDIS knowledge and participate in knowledge-sharing practices.
• Provide reporting and information to PSP management