Access Enabler at Mission Australia

Tweed Heads, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

90188.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mental Health Recovery, Client Support, Interpersonal Skills, Negotiation Skills, Conflict Resolution, Partnership Building, Communication Skills, Administrative Skills, Technology Skills, Time Management, Trauma-Informed Care, NDIS Access, Assessment Skills, Team Collaboration, Quality Improvement, Stakeholder Engagement

Industry

Non-profit Organization Management

Description

Permanent Full-Time position Salary: $90,188 Base Salary + Super + NFP Salary Packaging Location: Tweed Heads NSW 2485 Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. Your Opportunity Are you passionate about supporting people on their mental health recovery journey and making a genuine difference in your community? At Mission Australia, we believe in the power of empathy, connection, and purpose-driven support. The Psychosocial Support Program (PSP) is a vital program in the community, it is delivered in partnership with the Healthy North Coast PHN and supports people living with severe and persistent mental illness to build stronger, more independent lives. In this rewarding role, you’ll facilitate engaging, recovery-oriented activities and help clients navigate services, including assisting with access to the NDIS. Whether through group programs or one-on-one support, your work will contribute to each person’s unique journey toward stability, confidence, and well-being. This is your opportunity to bring empathy, initiative, and a genuine desire to make a difference, supporting people to rediscover hope and build a brighter future. Your key responsibilities will be to: Build professional relationships with clients and their support networks. Record client information and notes in MA Connect. Develop and review client’s recovery and goal plans every three months. Conduct Kessler 10+ and Kessler 5 and RAS-DS assessments as required. Help clients access the NDIS, complete forms, gather evidence, and submit documentation. Engage with NDIA regional contacts to support client transitions. Transition clients not eligible for the NDIS to other services. Work with Program Manager, Peer Advocates, and team to maintain partnerships with stakeholders. Attend regional meetings to ensure integrated program delivery. Participate in quality and improvement initiatives. Help build staff NDIS knowledge and participate in knowledge-sharing practices. Provide reporting and information to PSP management. Requirements for Success: Relevant tertiary qualifications in mental health or related field desirable Significant experience in mental health recovery-oriented services. Experience in facilitating multi-disciplinary coordinated planning. Experience working with individuals with psychosocial disability and supporting NDIS access. Strong interpersonal, negotiation, conflict resolution, and partnership-building skills. Excellent written and verbal communication, administrative, and technology skills. Proficient time management and adherence to recovery-oriented practices. Understanding of mental health service systems, policies, and legislation. Personal experience managing recovery from a mental health condition (lived experience) desirable. Understanding of Trauma-Informed Care principles. NSW Driving Licence Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au Find out more about a career with Mission Australia. How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you. Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

The Access Enabler will facilitate engaging, recovery-oriented activities and help clients navigate services, including assisting with access to the NDIS. This role involves building professional relationships with clients and their support networks while conducting assessments and developing recovery plans.