Access Representative, Dental at OLE Health

Davis, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

29.05

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Data Entry, Microsoft Office, Electronic Health Record System, Strong Communication Skills, Analytical Skills, Problem-Solving Skills, Attention To Detail, Fast-Paced Environment, Multitasking, Team Player, BLS Certification, Drivers License

Industry

Hospitals and Health Care

Description

POSITION TITLE: Access Representative, Dental DEPARTMENT: Dental REPORTS TO TITLE: Dental Access Supervisor DLSE/FLSA STATUS: () ____Exempt/Salaried position __X__Nonexempt/Hourly position SUPERVISORY RESPONSIBILITIES (does this position have direct reports): YES NO LOCATION: Davis, CA PAY RANGE: $23.77 to $29.05/hr, depending on years of experience SCHEDULE: Monday to Friday, 8am to 5pm About CommuniCare+OLE Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs. BENEFITS * Medical, Dental, Vision Coverage * Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium * 18 days of PTO (Vacation & Sick) * 10 Paid Holidays + 1 Float Holiday * 2% employer match with employee 4% Contribution 403(b) retirement plan * Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent) * Life & Accidental Insurance Coverage * Employer contribution for Health Savings Account * Flexible Spending Account (FSA) and Limited FSA Options JOB SUMMARY/OVERVIEW: The Access Representative balances a variety of duties in a fast-paced environment. Their main responsibility is to greet and assist patients and provide exceptional customer service in person and on the phone. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations, performing other administrative and clerical tasks. This position requires the flexibility to travel from site to site if needed. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. ***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. *** MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING 1. Education: High School Diploma or General Education Degree required 2. Experience/Lived Experience: * Bilingual (English/Spanish) required; written and verbal. * Previous experience in a dental setting is highly preferred. * Strong analytical and problem-solving skills; attention to detail required. * Ability to work in a fast-paced environment and multitask as a team player. 3. Special Skills/Training: * Strong Communications skills required. * Customer service skills required. * Data entry skills, Microsoft Office, and Electronic Health Record system experience preferred. * BLS Required. * Drivers License Required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 1. Responsible for greeting patients and ensuring a positive patient customer service experience. 2. Answers patient calls and questions to ensure the best patient experience. 3. Documents all appropriate information in the electronic health record system including patient identification, insurance, and proof of income. 4. Follows established scheduling guidelines. 5. Ensures schedules and access to care are maximized and actively aware of minimizing missed opportunities. 6. Maintains and completes worklist reports including recalls, no shows, and waitlists. 7. Obtains and scans records, forms, reports, and correspondence. 8. Prepares patient information for clinical staff, including chart prep. 9. Verifies eligibility and benefits, collection of co-payments, and posting payments. 10. Informs patients of financial treatment plans options. 11. Provides effective communication with providers and back-office support staff. 12. Runs daily activity reports, cash reports, and estimates. 13. Completes and assigns In- Basket tasks in timely manner. 14. Maintains front reception area and communicate adequate supplies are available. 15. Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc. 16. Supports department’s goals. 17. Performs other duties as assigned.

Responsibilities

The Access Representative greets and assists patients, providing exceptional customer service both in person and over the phone. They also maintain a clean reception area and perform various administrative and clerical tasks.