Access Services Community Coordinator at Warren-Newport Public Library

Gurnee, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

30.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Library services, Logistics management, Outreach coordination, Collection maintenance, Customer service, Data analysis, Reporting, Scheduling, Communication, Public meeting room management, Service metrics tracking, Community engagement

Industry

Libraries

Description

Description Would you like to connect people to library services out in the community? The Warren-Newport Public Library District is looking for a service-oriented and organized Access Services Community Coordinator to manage the operational logistics of mobile and remote library services, public meeting room reservations, and the maintenance of outreach collections. As a full-time Access Services Community Coordinator for Warren-Newport Public Library, you'll work an average of 37.5 hours per week with a schedule of Monday from 1:00 p.m. to 9:00 p.m., Tuesday, Wednesday, Thursday, and Friday from 9:00 a.m. to 5:00 p.m., and one Saturday shift per month (with Friday off when working on Saturday). Saturday hours are from 9:00 a.m. to 5:00 p.m. The starting hourly range is $27.48 to $30.00 DOQ. Here's what you'll do: Plan, schedule, and coordinate all aspects of mobile service routes, including organizing Lobby Stops, Doorstep Delivery routes, and WNPL Book Boxes, to ensure services are delivered efficiently and on schedule. Maintain and routinely update the specialized outreach collection, ensuring that materials are relevant and available to meet the unique needs of each delivery route and remote service. Manage the service calendars and provide timely communication within the organization and to partner sites. Share updates about delivery schedules and promptly notify all stakeholders of any changes. Oversee and manage public meeting room reservations using online systems, ensuring equitable internal coordination and clear communication of library policies to patrons and groups. Staff internal and external access service points, delivering direct customer service to patrons and resolving inquiries related to access and delivery services promptly. Track and record precise service metrics, such as the number of items delivered and the locations served, to support reporting on delivery efficiency and to assess the effectiveness of outreach efforts. Generate reports and analyze data to identify areas for improvement in service delivery. We offer a comprehensive benefits package, including: Time Off: 20 Vacation Days 12 Sick Days 3 Floating Holidays 8 Paid Holidays Insurance & Retirement: Health, Dental, and Vision Insurance (library-subsidized) $50,000 Paid Life and AD&D Insurance Illinois Municipal Retirement Fund (IMRF) pension plan (required enrollment) Optional Benefits: 457(b) Deferred Compensation Retirement Plan Decreasing Term Life Insurance Flex Spending Account Healthcare Dependent care Perks & Work Environment: Access to the Employee Assistance Plan (EAP) Casual dress code Access to a staff pantry Monthly staff events Requirements To thrive in this role, you'll need: Master's degree in Library Science (MLIS) or a related field preferred, or a Bachelor’s degree with equivalent experience in a library setting. A minimum of three years of public library experience is required, with direct involvement in outreach or coordination of offsite library services. Familiarity with collection maintenance and scheduling tools is expected. Strong understanding of library access procedures and relevant policies is essential. Experience or comfort working with older adults and individuals with varying physical, cognitive, or sensory needs, with a focus on providing patient, respectful service. A valid driver’s license is required. How to Apply Applications must be submitted through the Warren–Newport Public Library District online application system. Please visit www.wnpl.info, select About, and click Jobs at WNPL. Applicants applying through our website will receive emails from recruiting@talent.paylocity.com and should add this address to their safe sender list. Applicant Assistance Warren–Newport Public Library District complies with the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodation to job applicants with disabilities. If you need assistance completing the application process or require an accommodation due to a disability, please contact Human Resources at hr@wnpl.info. Equal Opportunity Employer Warren–Newport Public Library District is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, sexual orientation, national origin, gender, disability, marital status, military status, or any other legally protected category. Application Inquiries Applications and resumes are accepted for posted positions only. Due to the volume of applications received, the Library is unable to respond to phone, email, or in-person inquiries regarding application status.

Responsibilities

The coordinator manages the operational logistics of mobile and remote library services, including route planning and outreach collection maintenance. They also oversee public meeting room reservations and provide direct customer service at various access points.