Access Specialist I at HUTCHINSON CLINIC P A INC

Hutchinson, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Communication, Payment Processing, Data Entry, Teamwork, Compliance, Time Management, Problem Solving, Flexibility, Judgment, Computer Skills, OSHA Knowledge, HIPAA Knowledge, Professionalism, Service Orientation

Industry

Medical Practices

Description

Job Details Job Location: Hutchinson Clinic Main St Location - Hutchinson, KS 67502 Position Type: Full Time Job Category: Customer Service Role: Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Essential Functions & Responsibilities: As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time. Qualifications Qualifications: Experience: Previous call center or other customer service experience preferred. Education: High School Education or GED equivalent. Other Skills: Speaking Talking to others to convey information effectively . Service Orientation Actively looking for ways to help people . Ability to operate communications equipment or systems. Utilize sound judgement in handling patient complaints . Ability to deal with the public efficiently, politely, and effectively . Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook. Work Environment & Physical Requirements: Work will require sitting for long periods of time while answering high call volumes. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

Responsibilities

The Access Specialist I serves as the initial contact for callers to the clinic, providing efficient and patient-focused customer service. Responsibilities include scheduling appointments, collecting patient demographics, and directing calls appropriately.