QUALIFICATIONS & EXPERIENCE:

12 months experience in a similar role
Business/Secretarial Qualification
Excellent working knowledge of Microsoft Office
Experience of healthcare systems including iPims desirable
Equal Opportunity Statement and Benefits

OVERVIEW OF ROLE:

Overview Of Role We are seeking an energetic and patient friendly Receptionist to alternate between our reception desk and switch. The ability to multitask without feeling overwhelmed is an important skill required for this role. The expected candidate will be cross trained, after the probation period, across other roles within Access to Care, such as Admissions and Medical Records in order to provide support if required.

PRIMARY DUTIES AND RESPONSIBILITIES:

Primary Duties and responsibilities
Greeting patients and visitors, Delivering a friendly and professional welcome to everyone entering the Hospital
Offer patient support by providing assistance and support to patients helping them navigate the hospital environment and addressing their concerns.
Directing patients to the appropriate department and answering enquiries in a friendly manner
Verifying patient details and ensuring a smooth and efficient patient experience.
Verifying insurance information and handling basic administrative tasks
Answering phone calls Manage and screen telephone calls, directing them to the appropriate departments, provide appropriate information where required to callers and progress any queries left via voicemail.
Strong customer service skills.Compassionate and understanding approach to assist patients with enquires and concerns
Excellent Communication skills Ability to interact effectively with patients, doctors and other hospital staff.
Organizational Skills - Ability to manage multiple tasks simultaneously in a fast-paced environment.
Data Protection and confidentiality.Commitment to ensuring conversations are conducted discreetly and with a detailed understanding of patient confidentiality
Car Park - Manage enquires in conjunction with the facilities team.
Distribution of post for the hospital, incoming and outgoing.