QUALIFICATIONS, COMPETENCIES AND EXPERIENCE

a: Essential Qualifications/Experience
Be able to work to strict deadlines.
Strong background in MS Office (Excel, PowerPoint etc.)
A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross-departmental, and cross organisational groups and teams.
Fluent in English, both written and spoken.
Eligible to live and work in the EU.
b: Essential competencies/skills
Strong interpersonal skills with the ability to build and maintain positive working relationships with a wide variety of internal and external teams.
Ability to adapt and learn new operational systems / software.
Excellent verbal and written communications skills
Excellent decision-making skills and the proven ability to take ownership of activities.
Excellent numerical and organizational skills, with a high degree of accuracy and attention to detail
Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
Excellent planning, co-ordination, monitoring, and evaluation skills
Demonstrated ability to prioritise and work under pressure and to strict deadlines.
Ability to use own initiative and contribute effectively as part of a team.
Results-focused and solution-driven with proven problem-solving skills
c: Desirable Criteria
Have excellent administrative and organisational skills.
Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
The ability to work in a fast-paced customer-based environment.
An understanding of commitment to patient confidentiality.
Ability to work effectively within a multidisciplinary team.
Ability to work as part of team and own initiative.
Time management skills.
Strong IT Skills.
Equal Opportunity Statement and Benefits

OVERVIEW OF ROLE:

The Access to Care Administrator coordinates end to end administration support for Public Referrals. They work in conjunction with Medical Secretary Team to ensure patients waiting for outpatient consultations, inpatient day case procedures, or surgeries receive timely, high-quality care. This role is central to supporting safe, punctual, and seamless patient experiences throughout the hospital.

DUTIES

• Support an excellent Patient experience
• Compliance and reporting with NTPF and hospital protocols to uphold patient safety standards
• Support of the Referrals Management Team Lead through timely and accurate operational reporting.
• Logging receipt of NTPF referrals, ensuring all external hospital referrals match order numbers issued by the NTPF to specific hospital.
• Scanning all referrals to database and creating MRN in IT system
• Communicate with patients where necessary.
• Create and verify weekly reports to NTPF.
• Follow up with public hospitals on any referrals that have been omitted and or any extra patient information that may be required.
• Monitor all referrals sent out to consultants to ensure all patients have a procedure date within the allotted timeframes.
• Collate post procedure correspondence, scan match it with invoices and return to referring hospital.
• Liaise with the NTPF and Public hospitals to give updates, additional information as required
• To efficiently manage the distribution and filing of patient’s charts in the hospital on a daily basis through the hospital patient management system and by continuous liaison with the ward, pre-assessment nurses, scheduling team, accounts, and consultant’s secretaries to ensure efficient chart management and distribution.
• Liaise with consultant secretaries, referring hospitals and other external agencies.
• To coordinate and issue medical discharge letters.
• Scheduling outpatient clinics and theatre appointments within the hospital.
• Process outliers in line with NTPF and hospital guidelines
• To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
• Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
• To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.