OVERVIEW

The Accommodation Manager plays a vital role in ensuring a seamless experience for customers in the automotive service sector. This position is responsible for overseeing the accommodation of clients, managing their needs, and ensuring that services are delivered efficiently and effectively. The ideal candidate will possess a strong background in customer service, sales, and mechanical knowledge, enabling them to provide exceptional support and guidance to customers.

SKILLS

• Previous dealership experience is preferred, providing insight into the automotive industry.
• Strong mechanic experience or mechanical knowledge is essential for understanding customer needs effectively.
• Excellent customer service skills with a focus on building relationships and resolving issues promptly.
• Proven sales ability with experience in upselling products or services to customers.
• Familiarity with automotive repair processes and terminology is beneficial.
• Competence in cash handling procedures to ensure accurate financial transactions. The Accommodation Manager position offers an exciting opportunity for individuals passionate about automotive service and dedicated to delivering outstanding customer experiences.
  Job Type: Full-time
  Pay: $19.96-$42.26 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Guelph, ON (N1H): reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you currently authorised to work in Canada?

Education:

• Master’s Degree (preferred)

Experience:

• Hospitality: 3 years (preferred)

Language:

• English (preferred)

Work Location: In perso

• Manage customer interactions to ensure satisfaction and address any concerns related to accommodations.
• Oversee the scheduling and coordination of services provided to clients, ensuring timely delivery.
• Utilize sales techniques to promote additional services and products, effectively upselling to enhance customer experience.
• Maintain accurate records of customer transactions, including cash handling and service agreements.
• Collaborate with mechanics and service staff to ensure that all accommodations meet quality standards.
• Provide training and support to team members on best practices in customer service and sales techniques.
• Monitor dealership operations to identify areas for improvement and implement strategies to enhance efficiency.