ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

The Leadership & Learning Pillar within Student Experience consists of eight teams that support students throughout their studies – from orientation and transition programming to academic success initiatives, as well as experiential learning and future career planning. Along with our colleagues in Wellness & Well-being and Sports & Recreation, we help to create an environment where all Western students belong, learn, and thrive. We work collaboratively with Faculties and support units across campus and appreciate this opportunity to reflect back to you the outcomes of our shared endeavours. From our central position, we add value in a few critical ways, including:
» Developing tools and resources that support undergraduate and graduate students, faculty, and staff
» Identifying opportunities to align or standardize practices
» Facilitating programming that compliments and uplifts other work on campus
» Collecting data that tells a compelling story about the Western student experience
The Accommodated Exams team provides student support for in-person assessments(tests, quizzes, and exams) including accommodated assessments for students with disabilities.

POSITION SUMMARY

The Accommodated Exams Lead plays a pivotal role in the successful in-person delivery of assessments for students requiring accommodations, in accordance with University policies and procedures. This role combines administrative coordination, frontline problem-solving, leadership during shifts, and direct support to proctors, students, and faculty. The Lead will act as the first point of contact for troubleshooting during assessments, de-escalate situations as needed, maintain exam integrity, and ensure smooth daily operations across multiple locations, including King’s University College.

EDUCATION

• Post-Secondary Degree or Community College Diploma required.

EXPERIENCE

• Minimum 1 year of experience in customer service and team leadership.
• Experience in post-secondary or exam-related environments considered an asset.

SKILLS, ABILITIES, AND EXPERTISE

• Exceptional organizational skills with strong attention to detail and accuracy.
• Strong communication skills — written, verbal, and digital — with the ability to adapt style for diverse audiences.
• Effective leadership and interpersonal skills with the ability to coach, support, and give constructive feedback.
• Calm and solution-focused under pressure, particularly in high-stakes, time-sensitive situations.
• Sound judgment and discretion when handling confidential information.
• Proven ability to multitask and manage competing priorities.
• Familiarity with adaptive technology and assistive software is an asset.
• Strong proficiency with general office software and tools; willingness to learn custom systems.
• Demonstrated reliability and availability for variable hours including evenings and weekends.
• A professional, courteous, and inclusive approach to working with students, faculty, and colleagues.

Please refer the Job description for details