The Fitzwilton Hotel is looking for 2 Housekeeping Assistants to join the Team!
Housekeeping Assistant is responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests.

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

ABOUT THE ROLE

Job Purpose: Housekeeping Assistant is responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests.
Reporting To: Housekeeping Manager & Supervisor

TASKS, DUTIES & RESPONSIBILITIES

• To arrive on duty and identify areas as stipulated by Housekeeping Management to be serviced or cleaned.
• To follow established company standards as per the standard operating procedures.
• To clean and maintain all public areas.
• To operate these vehicles safely and according to instructions.
• To clean and care for departmental equipment and storage areas.
• To clean corridors including glass (fire doors) doors.
• To conduct deep clean service as per standard operating procedures and frequency.
• To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or, safety of the building.
• To provide in-room amenities such as water, gifts, fruit etc, as per standards and protocols.
• To ensure that all guests privacy and comfort requests are responded to immediately.
• To ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables.
• To attend weekly meetings or briefings as required by Accommodation Management.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• To communicate effectively with all other team members.
• To adhere to all systems and procedures in place.
• Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and/or weekend shifts.
• To participate in training programmes as required.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management