SOFT SERVICES & ACCOMMODATION COORDINATOR

Location: Williamtown – Newcastle Airport (Onsite Parking Available)
Full-Time | Fixed-Term Contract (6 Months)
BE THE FACE OF FACILITIES. SUPPORT FRONTLINE SERVICES. DELIVER COMFORT AND CARE TO EVERY GUEST.Why Join BGIS?
BGIS is a global leader in facilities management with 10,000+ employees managing over 50,000 client locations. We support critical environments across Government, Education, Commercial, and more. We are committed to diversity, learning, and safety.Employee Perks
✔ Onsite parking at Williamtown – Newcastle
✔ Structured learning & development
✔ Reward & recognition initiatives
✔ 2 paid volunteer days each year
✔ Weekend overtime opportunities
✔ Work with a supportive team in a customer-facing roleAwards & Recognition
AFR BOSS Best Places to Work 2024 (Top 3)
Nine industry awards in 2023
Work180 – Most Improved Company for Gender Diversity (2024)About the Role
This is a 6-month contract with strong potential for ongoing employment or redeployment within the broader BGIS business.

As the Soft Services and Accommodation Coordinator , you will be the first point of contact for onsite reception, accommodation services, and soft services requests. This is a highly customer-facing role involving administration, coordination, phone support, and working closely with guests, subcontractors, and internal teams to ensure a seamless onsite experience.Key Responsibilities

• Coordinate reception and check-in/check-out processes for onsite accommodation
• Support daily housekeeping, laundry, linen, and cleaning operations
• Manage guest bookings, fees, and communication with booking agents
• Handle maintenance requests via our integrated system (CMMS)
• Liaise with subcontractors and suppliers to manage work orders and services
• Oversee inventory and condition of accommodation rooms and supplies
• Respond to soft services issues such as pest control, land management, and room defects
• Ensure compliance with WHS and BGIS policies and systems
• Support the Facilities Manager with administrative and operational tasks

What You’ll Bring

• Experience in customer service, reception, or facilities administration
• High attention to detail and strong coordination skills
• Ability to work independently and respond quickly to client needs
• Proficiency in Microsoft Office and familiarity with maintenance systems (e.g., CMMS)
• Certificate III in Customer Service or Administration (desirable)
• Excellent communication, time management, and interpersonal skills

Ready to be the face of service excellence?
Apply now or view more opportunities at apac.bgis.com
BGIS is an equal opportunity employer. We encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds

• Coordinate reception and check-in/check-out processes for onsite accommodation
• Support daily housekeeping, laundry, linen, and cleaning operations
• Manage guest bookings, fees, and communication with booking agents
• Handle maintenance requests via our integrated system (CMMS)
• Liaise with subcontractors and suppliers to manage work orders and services
• Oversee inventory and condition of accommodation rooms and supplies
• Respond to soft services issues such as pest control, land management, and room defects
• Ensure compliance with WHS and BGIS policies and systems
• Support the Facilities Manager with administrative and operational task