Job Description
Title: Accommodation Coordinator, ILSC & Greystone College Australia
Start date: June 2025
Report to: National Accommodation Director

1. LEVEL OF EDUCATION REQUIRED:

• Certificate and/or Diploma in hospitality, business administration, marketing, customer service and other relevant business fields

2. SPECIALIZED SKILLS:

• Effective and clear written and oral communication in English
• Excellent working knowledge of computer systems and cloud-based software and CRMs
• Experience working in hospitality and/or student accommodation
• Proven skills in customer service

3. SKILLS

• Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents, and sales teams
• Able to find information and work collaboratively with other departments
• Able to be flexible
• Able to negotiate and problem solve
• Able to communicate effectively, both orally and in writing
• Able to manage time and systems
• Able to plan, organize, set priorities
• Patient, empathetic and approachable
• Reliable, honest, and trustworthy
• Able to maintain composure and professional behavior at all times, especially while under pressure
• Able to engage effectively and respectfully with peers and superiors

4. WORK EXPERIENCE REQUIRED

• Minimum 2 to 5 years’ experience in customer service and/or hospitality

OVERVIEW OF ROLE:

ILSC & Greystone College Australia (Perth, Adelaide, Melbourne, Sydney and Brisbane) are amongst the largest and fastest growing language and vocational colleges in Australia. In addition to its academic offerings, the college also offers an accommodation placement service that matches students with Homestay families for the purpose of cultural exchange, as well as student residence options for more independent students. The Accommodation Coordinator plays a key role in providing transformative living experiences to students, and exceptional customer service to our agents and partners.