ACCOMMODATION FRONT OFFICE HOST

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2025-9650
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

QUALIFICATIONS & EXPERIENCE

No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins