Accommodation Manager

at  The iNUA Collection

Do you thrive in a fast-paced environment and have a passion for exceptional guest service? Are you an organisational whiz with an eye for detail? If so, we want to hear from you!
We are looking for a highly motivated and experienced Accommodation Manager to join our dynamic team.

QUALIFICATIONS:

• Minimum of 2-3 years of experience in a supervisory housekeeping role within a hotel environment.
• Proven track record of exceeding guest expectations and achieving high levels of guest satisfaction.
• Excellent communication, interpersonal, and organisational skills.
• Strong leadership abilities with a focus on coaching and development.
• Proficient in hospitality industry software and technology.
• A keen eye for detail and a commitment to maintaining high standards.
• Ability to work effectively under pressure and prioritise tasks in a fast-paced environment.

In addition to the opportunity to work in a prestigious hotel and be part of The iNUA Collection, we offer a range of benefits to our valued team members, including:

• Competitive salary package.
• Pension and Health Insurance contributions.
• Paid Maternity, Adoptive and Paternity Leave - we recognise the importance of family and provide paid leave for new parents.
• Professional learning and development opportunities.
• Team members discounts on hotel stays, dining, and amenities.
• We celebrate your loyalty and commitment with special recognition for long-term service.
• Flexibility - we understand the importance of work-life balance and offer flexible working arrangements.

The iNUA Collection is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique backgrounds and perspectives of our team members and strive to create an inclusive environment where all employees feel valued, respected, and empowered to succeed.

ABOUT THE ROLE:

In this leadership role, you will be responsible for the day-to-day operations of our Housekeeping Department, ensuring our guest rooms and public areas consistently meet the highest standards of cleanliness and comfort. You will provide a positive and supportive work environment for your team, fostering a culture of excellence and guest satisfaction.

KEY RESPONSIBILITIES:

• Oversee all aspects of housekeeping operations, including room cleaning, laundry service, and public area maintenance.
• Develop and implement cleaning schedules and procedures to ensure efficiency and effectiveness.
• Recruit, train, and motivate a team of housekeeping team members fostering a culture of teamwork and professionalism.
• Conduct regular inspections to ensure guest rooms and public areas meet our high standards of cleanliness and presentation.
• Manage inventory control and supplies, ensuring proper stock levels and ordering procedures.
• Address guest concerns and complaints promptly and professionally, prioritising guest satisfaction.
• Liaise effectively with other departments, such as Front Office and Maintenance, to ensure seamless guest experience.
• Prepare and manage departmental budgets and resources.
• Stay informed of industry trends and best practices in housekeeping operations.