At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,
Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
The Accommodation Manager is responsible for overseeing all aspects of the housekeeping department, ensuring that guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, hygiene, and presentation. This role involves managing daily operations, staff supervision, budgeting, inventory control, and quality assurance to enhance guest satisfaction and uphold the hotel’s reputation.
Duties and Responsibilities of the Role:

• May need to cover Duty Manager shifts when operational/business levels require.

Requirements for the role:

• Previous experience in a senior housekeeping role within the hospitality industry.
• Strong leadership and management skills to supervise a diverse team effectively.
• Excellent organizational and time-management abilities to handle multiple tasks and priorities.
• In-depth knowledge of housekeeping practices, cleaning techniques, and laundry operations.
• Familiarity with cleaning chemicals, equipment, and proper handling procedures.
• Exceptional attention to detail and a commitment to maintaining high cleanliness standards.
• Effective communication skills to interact with staff, guests, and management.
• Strong financial acumen to manage budgets, control costs, and analyse performance metrics.
• Ability to adapt to changing business needs and work well under pressure.
• Proficiency in housekeeping management software and other relevant tools.