Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation. It’s directly accountable for a range of key operational tasks and activities, and your input in this division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience.

• Completing the Guest Ready Checks for accommodation units in preparation for guest arrival using correct software and to agreed company standards
• Rectifying and logging of any cleaning issues within your power and escalating when required
• Ensure any faults are reported on PlanOn (company fault reporting system)
• Achieving targets in relation to the number of checks completed and company guest satisfaction scores
• Supporting the wider housekeeping division as required