ABOUT US

HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people.
As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment.
In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all.

WHAT WE’RE LOOKING FOR:

We are seeking an enthusiastic, forward-thinking individual with:

• A Passion for People: You’ll be approachable, friendly, and always ready to support both clients and internal teams with any queries or needs. Building strong relationships and offering excellent customer service will be at the heart of everything you do.
• Exceptional Organisational Skills: You have a great attention to detail and the ability to stay organised even when juggling multiple tasks and deadlines. You’ll manage projects efficiently, keeping everything on track while looking for new ways to streamline processes and improve efficiency for the team.
• Strong Team Spirit: As part of the team, you’ll be an essential piece of the puzzle. You’ll work collaboratively with account managers, creative teams, and other departments, ensuring everything runs smoothly. Your teamwork and communication skills will help us deliver the best results for clients while ensuring internal processes are seamless.
• Proven Ability to Adapt Quickly: You thrive in dynamic environments and can easily take on new responsibilities. Whether you’re coordinating a new project, managing client expectations, or stepping in to resolve an issue, you’re quick to adapt and tackle new challenges head-on.
• Tech-Savvy Mindset: Comfortable with tools like Excel, Outlook, and project management software, you’ll use your technical skills to stay organised and help the team stay on track. You’ll also be keen to learn new systems to continuously improve your workflow and team collaboration.
• Proactive Problem-Solving: You’re always thinking ahead and finding solutions before challenges arise. Your proactive approach will help keep projects on schedule and ensure client satisfaction. When an issue comes up, you’re quick to find practical solutions and keep everyone on track.

ROLE INFORMATION

Location: Tamworth, Staffordshire
FTE: Full-Time
Contract Type: Permanent
Hours: 40 hrs Monday - Friday
Salary: £25,396.80 per annum

JOB PURPOSE / OVERVIEW

At HSL Compliance, we’re committed to attracting hardworking individuals eager to build a rewarding career. As a leader in the legionella compliance industry, we provide essential services to Local Authorities and Housing Associations across the UK. We are currently seeking an Account Coordinator to join our growing and dynamic team.
Reporting directly to the Administration Team Leader, the Account Coordinator will support the Area Management Team in overseeing day-to-day operations. This role includes managing staff activities and optimising both financial and operational performance. The Account Coordinator will collaborate with the Area Management Team to ensure regional objectives are met, contributing directly to business success.
Additionally, the Account Coordinator will liaise with customers to ensure HSL Compliance’s work processes align with their needs and expectations, maintaining clear communication, high customer satisfaction, and prompt resolution of concerns. This role is key to ensuring smooth operations and exceptional service delivery across all projects and accounts.

KEY RESPONSIBILITIES:

• Maintain contract files and registers, ensuring accurate entry of all data and orders
• Generate contract correspondence and service directors for service programme management
• Process invoices in Sage, linking them to relevant contract orders
• Update contract registers with completed works from Parts Usage by each Tuesday
• Support programme updates and assist the Account Manager with operational tasks
• Liaise between departments to meet engineer and client needs
• Handle customer and engineer enquiries promptly and efficiently
• Raise additional work requests for engineers as needed
• Provide general administrative and account-related support
• Maintain quality management systems and share information with central services
• Log and assign customer, site, and supplier enquiries or complaints to the correct contact
• Ensure a safe work environment, manage office supplies, and use resources responsibly
  Financial Rewards & Benefits:

HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer:

• Pension scheme
• Annual leave entitlement: 25 days per annum + Bank Holidays
• Company Sick Pay Scheme
• Free eye test every 2 years
• Free on-site parking