At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Provides timely, accurate, and efficient updates to customer accounts as directed by documentation received from bankers and service areas. Account maintenance work includes service price changes, customer account roll-up changes, prior month statement re-runs, etc. Researches and resolves error report items generated by the analysis and billing process. Verifies proper implementation of new services for new or existing customers. Provides call center support for bankers to answer questions and troubleshoot issues. Researches and resolves banker requests, operational issues and discrepancies experienced by clients, assuming responsibility for these actions when accountability is not clear. Appropriately initiates actions necessary to meet banker needs without explicit management direction or guidance.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Five or more years of experience in financial services industry

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of the organization, products, and services of the business lines supported by the department
• Thorough understanding of account analysis calculations
• Ability to resolve complex problems with minimal guidance
• Strong customer service skills
• Excellent verbal and written communication skills
• Proficient computer skills, especially Microsoft Office applications, Hogan, Robust Portfolio Modeling (RPM) and General Ledger
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la