KNOWLEDGE:

• Clerical
• Customer and Personal Service

Skills:

• Mathematics
• Reading Comprehension
• Speaking
• Active Learning and Listening

Abilities:

• Written Comprehension
• Problem Sensitivity
• Deductive Reasoning
• Mathematical Reasoning
• Inductive Reasoning

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Calculator

• Calculates overall invoice totals, account adjustments, and purchases/account deductions to generate reports, spreadsheets, and adjustment forms.
• Reconciles physical inventory counts against electronic inventory data. Verifies electronic data entries and receiving reports to ensure accuracy.
• Communicates with internal and external customers in a friendly and courteous manner to promote healthy relationships and provide exceptional customer service.
• Fields calls from external and internal customers to explain account status information, internal policies and procedures, and other information as required.
• Manages complaints from internal and external customers effectively by providing clear and accurate information.
• Maintains account entries in electronic databases to ensure accurate record keeping.
• Maintains paper files including but not limited to invoices, adjustment forms, and court orders as required to meet record keeping requirements.
• Travels to internal and external sites on foot to deliver mail, make bank deposits, and pick up relevant departmental packages