This is a hands-on role with a strategic edge. You’ll spend part of your week working from home, part meeting clients on-site, and part collaborating with internal teams to keep everything running smoothly.
Nurture client relationships – regular KIT calls, quarterly business reviews, site visits, and quick resolution of complaints or escalations.
Oversee contracts & renewals – review profitability, apply pricing uplifts, and ensure contracts stay sustainable.
Lead & support your team – guide day-to-day account management while empowering the team to handle routine tasks; step in for escalations and complex issues.
Drive revenue growth – identify upsell opportunities, pass leads to Business Development, and increase quote conversion rates.
Manage your time with autonomy – balance travel, meetings, and administrative duties.
Keep things on track – chase invoicing queries, close off outstanding PPM billing, and maintain accurate client documentation.
Analyse performance – use Power BI, KPI reports, and client portals to spot trends and drive improvements.