Account Consultant, Hybrid at REA Group

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Commercial Sales, Customer Needs Identification, Revenue Growth, Subscription Management, Product Upgrades, Retention, Product Usage Drive, Business Reviews, Portfolio Planning, Territory Planning, Customer Engagement, Communication Skills, Creative Thinking, Team Player, SaaS Experience

Industry

technology;Information and Media

Description

Permanent Role Hybrid Ways of Working We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in The Account Consultant – Hybrid for realcommercial.com.au (RCA) is a vital role within RCA’s National Sales team. You will be the strategic partner and commercial sales expert, that is the link between our customers and the people that can drive growth and success. The Realcommercial (RCA) Sales Team sits within our Customer Group. The Customer Group is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au. When you join the Customer Group, you join a cross-functional group of folks representing product, tech, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. With realcommercial.com.au being the number one destination for people interested in commercial property in Australia, as you can imagine - the group of legends working behind the scenes are very passionate about what they do. What the role is all about: Manage and maintain relationships with customers utilising both virtual and F2F channels, ensuring their needs are met. Identify customer needs and growth opportunities Grow revenue through subscription and product upgrades, as well as maintaining retention. Drive product and feature usage through quarterly business reviews Maintain strong relationships with RCA team members and across the wider ResCom team including Specialist Sales, Customer Success, Customer Support and Sales Support. Drive a strategic portfolio and territory plan Maintain and grow depth of relationship with key customers and execute effective customer engagement programs. What we’re looking for Someone with a proven track record of building meaningful connections to multiple stakeholders, both virtually and in person Someone with strong communication skills A ‘can do’ attitude Someone who approaches tasks creatively – those who ‘think outside the box’ A ‘people person’ - relationships are the core of what we do. Customers should feel connected and supported You will be a team player, no role is more important than the other in this role Any experience in SaaS is desirable Knowledge of commercial real estate and marketing methods highly desirable Advertising and online experience highly desirable Intermediate Microsoft Office skills Previous use of CRM systems (Salesforce) Looks at tricky situations through a solutions-focused lens Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one!) The REA experience The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leave Flexible parental leave offering for primary and secondary carers Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity Hackdays so you can bring your big ideas to life Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more eﬀective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-HYBRID We are an Australian-based digital media company with a passion for real estate. Our leading brand is Australia’s biggest property resource, realestate.com.au. We also operate the number one commercial property site, realcommercial.com.au, and have businesses that help property developers and other brands advertise with us. Whilst we live in Australia, we’ve also got ventures in Asia and North America, and have the vision of expanding our footprint further. Everything we do is driven by our purpose to ‘change the way the world experiences property’ – from product innovation to our international investments.

Responsibilities

The Account Consultant will manage and maintain customer relationships using virtual and face-to-face channels while identifying needs and growth opportunities. This role is responsible for growing revenue through upgrades and maintaining retention, driving product usage via quarterly business reviews.