Account Consultant at USPI

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Development, Opportunity Qualification, Client Relationship Management, Quoting, Sales, Customer Service, CRM Systems, Communication, Organization, Follow-up, Proactive Communication, Data Entry, Pipeline Monitoring, Marketing Initiatives, Process Improvement

Industry

Description

ACCOUNT CONSULTANT Location: Grand Rapids Metropolitan Area Employment Type: Full‑Time Position Summary Join a West Michigan Best and Brightest Company as an Account Consultant to support business growth through account development, opportunity qualification, and long‑term client relationship management. This role serves as a key liaison between customers, sales, and internal teams, ensuring accurate quoting, seamless onboarding, and high‑quality service execution. Key Responsibilities Sales & Account Development * Qualify new sales opportunities within both prospective and existing accounts * Generate profitable revenue by preparing accurate quotes and closing sales opportunities * Identify and pursue expansion opportunities within current customer relationships * Establish, onboard, and develop new customer accounts * Take ownership of new sales opportunities from initial inquiry through close Customer Relationship Management * Cultivate strong, long‑term customer relationships to support successful service execution * Manage customer service interactions via email, phone, chat, and website inquiries * Conduct post‑sale follow‑ups to ensure satisfaction and encourage repeat business * Train customers and prospects on optimal processes for working with the organization Sales Operations & Coordination * Create, maintain, and follow up on quotes and customer inquiries * Communicate proactively with sales and cross‑functional teams regarding ongoing projects, new accounts, and service issues * Coordinate activities between customers, sales, and internal departments to ensure timely and accurate product and service delivery * Verify, enter, and maintain customer and opportunity data within the CRM system * Monitor customer activity and pipeline data within CRM to drive informed sales actions Marketing & Continuous Improvement * Assist in the development and communication of company marketing initiatives * Identify qualified product or service leads within targeted markets * Continuously update job knowledge by studying relevant product and service information and participating in learning opportunities * Take initiative to improve processes, add customer value, and support departmental and organizational goals Qualifications * Experience in account management, sales support, or customer‑facing roles (2-4 years) * Bachelor’s degree in Sales, Business or related field strongly desired * Strong communication and relationship‑building skills * Ability to manage multiple customer interactions and sales opportunities simultaneously * Experience with CRM systems and quoting processes * Detail‑oriented with strong organizational and follow‑up skills * Self‑motivated with a growth‑oriented mindset EQUAL OPPORTUNITY Grand Rapids Metrology is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.

Responsibilities

The Account Consultant will support business growth by developing accounts, qualifying opportunities, and managing long-term client relationships, acting as a liaison for accurate quoting and service execution. Key duties involve sales development, cultivating customer relationships through various channels, and coordinating sales operations and data management within the CRM.