Account Coordinator at Auxiant

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Analysis, Problem Solving, Interpersonal Skills, Communication Skills, Attention to Detail, Multi-tasking, PowerPoint, Word, Excel, Health Plans Knowledge, HIPAA, DOL Regulations, ERISA, Claims Processing

Industry

Insurance

Description

Description Auxiant’s Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Job Summary: Introductory position in the Client Services department with potential advancement opportunities available. The Account Coordinator position supports Account Managers and Account Executives to ensure Auxiant is providing a high level of customer service leading to client satisfaction and retention through various tasks, projects, and custom data reporting. Essential Functions: Provide support to Account Managers on implementation and day-to-day maintenance of clients. Coordinate with internal departments on issue resolution for clients, brokers, and other vendors. Attend to the needs of clients, brokers, Account Managers and Sales Consultants as a value-added service externally and internally. Buy-Down Account Management for partially self-funded clients. Directly manage 3-5 lower-maintenance traditional self-funded clients. Assist with the preparation of PowerPoint presentations, welcome packets or other materials for client and/or employee open enrollment meetings and health fairs. Assist Account Managers on monthly reporting functions and data analysis. Develop and maintain positive relations between Account Managers and Operations by aiding effective cross-departmental collaboration toward shared business objectives. Nonessential Functions: Assist with client and employee meetings/health fairs as needed (minimal travel as needed). Other duties as assigned or appropriate. Requirements Education/Qualifications: Knowledge of self-funded or fully insured health plans (HIPAA, DOL regulations, ERISA, medical terminology and claims processing preferred but not required). PC Skills including e-mail, Word, Excel, and PowerPoint. Excellent interpersonal and written/verbal communication skills. Attention to detail and strong problem-solving skills. Ability to multi-task. 2-4 years related experience; or equivalent combination of education and experience. Physical and mental demands: Must be able to remain in a stationary position up to 8 hours a day, move or traverse about the office to access office machinery, regularly moving objects up to 5 lbs. Consistently operate a computer and other office machinery such as telephones, printers, scanners etc. Communicate and effectively detect and exchange information on a continual basis. Working Conditions: Office environment, stable indoor temperatures ~70 degrees.

Responsibilities

The Account Coordinator supports Account Managers and Account Executives to ensure high levels of customer service and client satisfaction. Responsibilities include managing client accounts, coordinating issue resolution, and assisting with reporting and presentations.