Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we’re redefining consumer credit for the better. Sound like a mission you can get behind?
We’re looking for critical thinkers with strong communication and negotiation skills to join our Collections & Recoveries team as Account Coordinators.
This is a full-time, remote position with comprehensive benefits.

MINIMUM QUALIFICATIONS

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience, with a proven ability to overcome objections.
• Clear and effective communication skills, both verbal and written.
• Confidence and composure when handling challenging conversations.
• Empathy and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy, with the ability to learn new software and systems.
• A growth mindset, open to feedback and continuous improvement.

WORKSPACE REQUIREMENTS:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.
  Schedule: In Eastern Time (ET); convert to your local time, as needed

100% attendance required for your first 60 days.

• Training schedule (Paid):
• Duration: First 3 weeks
• Hours: Monday-Friday 8:30 AM to 5:00 PM ET
• Work schedule:
• Structure: 4 days on + 3 days off, each week
• Shifts: Based on business need at time of hire, you may be offered one or more of the following shift options:
• Monday - Thursday 12:00 PM to 11:00 PM ET
• Tuesday - Friday 12:00 PM to 11:00 PM ET
• Thursday - Sunday 8:30 AM to 7:30 PM ET
• Saturday - Tuesday 8:30 AM to 7:30 PM ET

Please refer the Job description for details