Why join us?
Founded in Copenhagen in 2002 with the ambition of creating contemporary furniture, lighting and accessories for modern living, HAY’s vision is to create high-quality and well-designed products in collaboration with some of the world’s most talented, curious, and courageous designers. Through the commitment to sophisticated industrial manufacturing processes, HAY strives to make good design accessible to the widest possible audience.

ACCOUNT COORDINATOR - CONTRACT

Based in London (N1 7JQ)
Are you passionate about interior design, accessories, lighting and lifestyle? Do you have experience from a supporting, coordinating or administrative role? Would you like to work for an international design company, world renowned for high quality and well-designed products?
If yes, please read on!
About the job
As Account Coordinator, you will work at the core of our UK Contract Sales operation, serving as the team’s central support and a key contact point for dealers, A&Ds and internal cross-border colleagues. You will manage everything from client correspondence and quotations to showroom hosting, logistics coordination, and CRM maintenance. Your ability to stay on top of details, solve problems proactively, and communicate clearly will help drive a smooth and professional experience across every stage of the sales journey.
You will also play an important role in maintaining our London showroom as a space for inspiration, collaboration, and business development.

More specifically, your tasks will include:

• Prepare and manage sales documentation, quotations, and client correspondence
• Maintain accurate CRM data and support the contract pipeline with administrative updates
• Coordinate with suppliers, HQ, and logistics partners to support project timelines and deliveries
• Host showroom visits for architects, designers, and commercial clients
• Handle sample and product loan processes with professionalism and efficiency
• Assist with events, partner visits, and showroom activations
• Support reporting and data tracking for internal sales reviews
• Contribute to a warm, organized, and design-forward showroom experience

Are you the Account Coordinator - Contract we are looking for?

Role expectations

• Strong organizational skills and a proactive, detail-oriented mindset
• Excellent communication skills - both written and verbal
• A confident, service-driven approach to customer interaction
• A genuine interest in design and an ability to represent HAY’s values and aesthetic
• A team-oriented mindset with the ability to manage multiple tasks under pressure
• Comfort working with digital tools (Excel, CRM systems, internal databases)
• Willingness to learn and grow in a dynamic, fast-moving environment

Experience required

• 2+ years of experience from a supporting, coordinating or administrative role? - ideally within the design-, interior-, or contract furniture industry
• Proficiency in Microsoft Office (especially Excel); CRM experience is a strong advantage
• Experience supporting B2B sales, logistics, or customer service in a showroom or project-based setting
• Fluent in English (written and spoken); other languages are a plus
• Availability of working full-time at our London Showroom

You want to be a part of HAY?
Then do not hesitate to send us your application and CV as soon as possible and no later than Sunday 3 August 2025. We evaluate candidates on an ongoing basis.
If you have any further questions regarding the position, please do not hesitate to contact John Cain at johncain@hermanmiller.com.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. HAY is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at
careershelp@millerknoll.com

More specifically, your tasks will include:

• Prepare and manage sales documentation, quotations, and client correspondence
• Maintain accurate CRM data and support the contract pipeline with administrative updates
• Coordinate with suppliers, HQ, and logistics partners to support project timelines and deliveries
• Host showroom visits for architects, designers, and commercial clients
• Handle sample and product loan processes with professionalism and efficiency
• Assist with events, partner visits, and showroom activations
• Support reporting and data tracking for internal sales reviews
• Contribute to a warm, organized, and design-forward showroom experienc

Role expectations

• Strong organizational skills and a proactive, detail-oriented mindset
• Excellent communication skills - both written and verbal
• A confident, service-driven approach to customer interaction
• A genuine interest in design and an ability to represent HAY’s values and aesthetic
• A team-oriented mindset with the ability to manage multiple tasks under pressure
• Comfort working with digital tools (Excel, CRM systems, internal databases)
• Willingness to learn and grow in a dynamic, fast-moving environmen