Account Coordinator (Customer Service) at BlueScope

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Data Analysis, Judgment, Service Delivery, Stakeholder Management, Proactive Communication, Problem Solving, Process Improvement, Relationship Management, Empathy, Written Communication, Verbal Communication, Attention To Detail, Priority Management, Digital Platforms, Data Reporting

Industry

Building Materials

Description

Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity Are you customer service professional who values strong customer relationships and uses insight, data and sound judgement to continuously improve the customer experience? Join our Australian Steel Markets business in our Customer Service Team as an Account Coordinator based in Acacia Ridge, QLD. In this dynamic role, you will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery. You will gain invaluable exposure working across multiple business streams and stakeholders where you can grow your professional knowledge with an iconic Australian company. To find out more about what its like to work in our Customer Service Team visit -https://careers.smartrecruiters.com/BlueScope/asm-customer-service-2 What Will You Do? In this varied and high-impact role, you will: be the primary point of contact and trusted advocate for your customer portfolio, owning the end-to-end customer experience partner closely with internal stakeholders to deliver smart, timely solutions aligned to customer needs and business outcomes provide customers with clear, real-time updates on product and service matters, building confidence through proactive communication dig into customer data, trends and feedback to uncover insights, identify opportunities and help shape better customer experiences identify system and process improvements, contributing ideas and supporting change that makes life easier for customers and internal teams More About You You’re an energetic and passionate customer service professional who genuinely enjoys solving problems and improving processes. You bring a proactive, collaborative mindset and take pride in delivering a standout experience. You’ll also have: experience in a customer service or account coordination environment confidence in relationship management, including navigating challenges and resolving issues with empathy and clarity excellent written and verbal communication skills, with the ability to explain information clearly and thoughtfully strong attention to detail and the ability to manage multiple priorities in a fast-moving environment a customer-first mindset, paired with curiosity, you like asking "why", exploring patterns and using information to find better solutions comfort working with digital platforms, data and reporting, and an openness to evolving systems, processes and ways of working Why BlueScope As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll: Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen. Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Come and discover us at www.bluescope.com/auscareers Join us, creating strength for the future. Applications close Friday, 13 February 2026.

Responsibilities

The Account Coordinator will serve as the primary point of contact and trusted advocate for a dedicated portfolio of customer accounts, owning the end-to-end customer experience. This involves partnering closely with internal stakeholders to deliver timely solutions and providing customers with clear, real-time updates on product and service matters.