Account Coordinator

at  EventConnect

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect’s head office is located in downtown London, Ontario Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners’ and customers’ experience and service.

QUALIFICATIONS

• University or College degree
• Prior experience in a Customer Service, Sales or Technical Support role
• Knowledge of the youth & amateur sports industry
• General knowledge of the hotel industry, brand standards & hotel contracts
• Friendly, professional and confident nature both on the phone and through email communications
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Ability to work independently as well as a team player
• Ability to multitask and be agile in a fast-paced environment
• Accepts and welcomes new challenges
• Attention to detail is crucial
• Strong problem-solving skills and ability to collaborate with others
• CRM experience is preferred (Zendesk, Hubspot, Etc.)
• Comfortable working with proprietary software
  EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
  We thank all candidates who apply, Only those selected for screening and an interview will be contacted.

ABOUT THE ROLE

At EventConnect our clients are the focus of our team every day. As an Account Coordinator, you will contribute to the day-to-day tasks and workflows alongside the Operations and Account Management teams within a book of business to understand the needs of our partners and athletes and ensure client happiness.
In your role, you will work with an internal team to provide a high and consistent level of service to assist with maximizing partner revenue, team connectivity and functions pertaining to events.

RESPONSIBILITIES

• Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
• Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
• Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
• Monitor registration connectivity as it pertains to opportunity and risk
• Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
• Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
• Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
• Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
• Contribute to maintaining and building “best practices/ training material”
• Assist partners and teams with questions about the overall platform by telephone, email & live chat