WE ARE LOOKING FOR A SWITCHED-ON ACCOUNT COORDINATOR TO JOIN OUR GROWING ‘CLIENT SERVICES’ TEAM!

We’re looking for someone who genuinely loves working with people and building relationships with clients and colleagues.
The successful candidate will be a great communicator, highly organized with the right mix of experience and the willingness to learn new things.

DESIRABLE EXPERIENCE:

• Previous experience in a Contact Centre, fundraising, or a service-based industry.
• Experience in an Account Coordination, Customer Service, or Administrative role.
• Exposure to direct marketing or project coordination is highly desirable.

ESSENTIAL SKILLS:

• Strong organisational and time management abilities.
• Excellent written and verbal communication skills.
• Attention to detail and a proactive approach to problem-solving.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable working in a fast-paced environment.
• Competency in using computer systems, data, and reports.
• A positive and collaborative attitude with a willingness to learn.

ABOUT THE ROLE

This is a hands-on, service-focused role in a dynamic and supportive team environment.
You will be working closely with a 200-seat Contact Centre, servicing a range of incredible charities, from well-known, respected brands to smaller, equally important causes.
As an Account Coordinator, you will support the management and execution of tele-fundraising campaigns, ensuring smooth operations and successful outcomes. You will work closely with clients, internal teams, and external stakeholders to coordinate campaign logistics, track progress, and maintain high-quality service delivery.
This role requires strong attention to detail, a proactive mindset, and the ability to manage multiple tasks effectively while ensuring a seamless experience for both clients and internal teams.

KEY RESPONSIBILITIES

• Assist in coordinating and executing tele-fundraising campaigns from inception to completion.
• Maintain regular communication with clients, ensuring their needs are met and expectations managed effectively.
• Collaborate with internal teams (Call Centre, Data, Quality Assurance) to support campaign setup and execution.
• Work with external parties, including Data Analysts, Digital Consultants, and Creative Agencies, to ensure seamless project delivery.
• Monitor campaign performance, compile reports, and provide insights to improve results.
• Ensure all administrative and logistical aspects of campaigns are completed accurately and on time.
• Support Account Managers in client communications, reporting, and strategic planning.
• Troubleshoot any campaign issues and escalate as necessary to ensure smooth operations.