Account Coordinator

at  INEOS Olefins Polymers Europe

YOUR QUALIFICATIONS

• Italian mother tongue
• Fluent in both spoken and written English - German language is an advantage
• Commercial education or experience in customer service in industrial sector
• High level of accuracy, attention to detail and well organised
• Good communication and influencing skills
• Good numeracy and analytical skills
• Exceptional team player
• Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage

QUESTIONS? PLEASE CONTACT:

Ms Tanja Doderer
Recruiting
Telephone: +49 (0)221 3555 - 1133
We are looking forward to receiving your application!

YOUR RESPONSIBILITIES

• Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer’s loyalty and confidence
• Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
• Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
• Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes
• Maintain secure and accurate customer records (General Data, Pricing, etc.)
• Handling of claims, returns and price corrections
• Display consistent, effective and strong customer service behaviours

Diverse tasks and attractive conditions that meet our high expectations.

• Competitive salary
• Pension
• 30 days annual leave plus public and bank holidays
• Fast paced international environment
• Structured Training
• Development opportunities
• Flexible working hours in line with company guidelines
• Health management and gym on sit