Account Coordinator at Merchology

Plymouth, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Qualification, Customer Engagement, Inbound Calls, Outbound Calls, Live Chat, Team Collaboration, Customer Retention, Customer Satisfaction, Microsoft Office Suite, HubSpot, CRM Knowledge, Detail-Oriented, Typing (45 WPM)

Industry

Retail Apparel and Fashion

Description

Description Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology is in search of an Account Coordinator to join our dynamic Sales team. As the initial point of contact for customer inquiries regarding premium branded products, this role is pivotal in ensuring a seamless sales process. Reporting directly to a Sales Supervisor, the Account Coordinator will play a crucial role in vetting potential buyers, ensuring they meet qualification criteria before passing leads to teammates for further engagement. PRIMARY RESPONSIBILITIES A successful Account Coordinator will: Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and live chat Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team Meet team KPIs related to customer engagements, customer contact timelines, and inbound and outbound calls Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction Have a collaborative demeanor to build relationships and trust with internal team members and customers Additional projects or duties as assigned Requirements REQUIRED QUALIFICATIONS High school diploma or GED required; Associates or Bachelors degree preferred Preferred previous experience in a customer service or sales role such as in retail, restaurant, sales, or an office environment Friendly and team-oriented attitude to Win as a Team Microsoft Office Suite proficiency HubSpot or CRM knowledge a plus Efficient and detail-oriented Ability to type 45 WPM WHAT WE OFFERIn addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Generous PTO 7 company-paid holidays Hybrid work schedule for select departments Paid volunteer time 401k with match Medical, vision, and dental insurance options, FSA, and HSA Company-paid life insurance Company-sponsored social events Premium brand partner discounts Employee Assistance Program Employee-led Committees in Social Events, Wellness, DE&I and Giveback LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Remote hybrid role: Three days onsite, two days remote following training INDUSTRY Business to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.

Responsibilities

The Account Coordinator acts as the initial point of contact for customer inquiries regarding premium branded products, qualifying potential buyers against set criteria before routing leads to the sales team. This involves interacting with colleagues and customers via various channels to meet KPIs related to customer engagements and contact timelines.