Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?

TO SUCCEED IN THIS ROLE

Our ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. We appreciate your input and creativity when it comes to problem solving. Knowledge about paperboard is a pre but not required.

Furthermore you:

• Speak and write Italian at a (near) native level
• Speak English at a professional level; French is a plus
• Have a bachelor’s degree or the equivalent in relevant work experience.
• Are service minded with excellent communication skills, both verbal and written
• Are attentive to details and can organize your work well
• Can adapt to changing circumstances and deal with pressure and setbacks in a constructive way
• Are a team player who plays an active part in creating positive energy and atmosphere
• Have relevant customer work experience
• Have basic Excel skills and worked with order systems (is a plus)
• Have an interest in inside sales
• Are currently based in The Netherlands
• The position is office based

Your responsibilities will include:

• Manage daily customer enquiries, order processing & invoicing, sample and trial orders
• Follow up on lead-time quotations, pricing quotations trials & sample deliveries
• Provide internal sales support
• Handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
• Provide input to the weekly KPI team meetings in relation to credit, stock, admin claims
• Reviewing your accounts once per month with the external sales responsible to discuss the customers, market, and KPI`s to drive things forward
• Contribute to the analysis and following up on customer payments
• Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer question