At PEARCE, we’ve got a career for you!
Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation’s critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.

CORE EXPERIENCE

• Associate degree preferred or equivalent work experience with 1-3 years working in a Customer Service/Project Coordination role
• Must be able to work in high stress, high demand environment
• Must possess excellent oral and written communication skills
• Ability to organize and manage multiple priorities
• Good time and project management skills
• Problem analysis and problem resolution at a functional level
• Proficient computer skills (Word, Excel, PowerPoint)
• Working experience with NetSuite System or similar is a plus

CORE RESPONSIBILITIES:

• Assist with customer communications (calls and e-mails) to ensure timely replies (within the business hour) while maintaining active communication with internal departments
• Create Sales Orders and Work Orders for all emergency calls during normal business hours
• Provide timely and accurate information to customer orders and inquires
• Assign and schedule customer work orders based off skill set, customer requirements and field engineers’ availability while maintaining an efficient schedule
• Resource coordination including but not limited to subcontractors, direct ship vendors (typically batteries) and OEM’s
• Follow-up with procurement and logistics on status of parts needed to schedule work orders promptly