OBJECTIVE

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

CLIENT EXPERIENCE MANAGEMENT

• Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
• Ensure a premium client experience at every touchpoint
• Proactively address issues and implement corrective actions
• Build trust through transparent communication and reliable delivery

KNOWLEDGE MANAGEMENT

• Document project outcomes, lessons learned, and best practices
• Create and maintain technical documentation for client handovers
• Build reusable assets and accelerators for future projects
• Contribute to Neurons Lab’s intellectual property and thought leadership

CAPABILITIES

• Leadership - Ability to lead cross-functional teams and drive results
• Communication - Exceptional verbal and written communication skills
• Risk Management - Proactive identification and mitigation of project risks
• Fast Decision Making - Rapid response to changing client needs and market conditions
• Ownership - Complete accountability for account outcomes and client success
• Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
• Innovative Thinking - Continuously identify AI transformation opportunities
• AI/ML Awareness - Strong understanding of AI technologies and business applications
• Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
• Advanced English - Fluent communication with global clients and stakeholders
• Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements

EXPERIENCE

• Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
• Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
• AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
• Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges