Account Development Executive (24-Month Secondment / Fixed Term Contract) at American Express Company South Africa

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales, Business Development, Customer Focused, Communication, Negotiation, Objection Handling, Creative Thinking, Integrity, Team Player

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact on this role? Building lasting relationships is at the heart of our business - and that's exactly what members of our account development team do best. Use your entrepreneurial mentality and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you're helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become a crucial part of our customers' lives. Find your place in account development on #TeamAmex. We have an opportunity for an Account Development Executive to join the team on a 24-month fixed-term contract. Responsibilities: Drive growth in a portfolio of B2B & B2C merchants in the Australian market through engagement and relationship building. Develop and implement account plans to grow billings and transaction volume on the network through relationships. Manage customer expectations and resolve/redirect customer concerns as appropriate, e.g. suppression cases, disputes, fraud, discount rate negotiations and cancellation threats. Drive initiatives that seek to improve merchant satisfaction and NPS. Differentiate American Express value and ensure that the Merchant understands the premium Value Proposition and benefits that acceptance of the American Express Card brings to their business. Develop and implement a strategy for merchants within portfolio, observe discrepancies and trends and identify corrective remedial action where required. Engage with internal stakeholders to facilitate delivery of initiatives. Preferred Qualifications: Experience in Account Management, Sales, Business or Account Development. Customer-focused with prior knowledge or experience in financial services or Australian market is a plus. Ability to build and leverage strong client relationships and confidently deliver a sales proposition. Be a skilled communicator who uses active listening to quickly gain an understanding of clients' needs and communicate in a clear, concise, articulate manner. Excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments. Ability to identify new opportunities and solutions to meet customer needs through creative thinking. High level of integrity, professional and mature attitude. Team player with the ability to work in groups and contribute to team success. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Drive growth in a portfolio of B2B & B2C merchants in the Australian market through engagement and relationship building. Develop and implement account plans to grow billings and transaction volume on the network through relationships.